STORE POLICY

Last Updated: 07 December 2024

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Welcome to CrafteeTrends! These Terms and Conditions outline the rules and regulations for using our website, https://www.crafteetrends.com, and purchasing our products. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.​

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1. General Use of the Website

• You must be at least 18 years old or have parental consent to use our website.

• You agree not to use our website for any fraudulent, unlawful, or abusive activities.

• We reserve the right to modify or discontinue any part of our website without prior notice.

 

2. Product Information & Availability

• Our products are custom-printed and fulfilled by a third-party supplier.

• Product descriptions, images, and prices are subject to change without notice.

• We do not guarantee that all products will always be available or in stock. If an item is unavailable, we will notify you as soon as possible.

 

3. Orders & Payments

• All prices are in $ (USD)  and are subject to taxes and shipping fees.

• Payments are processed securely through Stripe, PayPal, or other payment gateways.

• By placing an order, you authorize us to charge your selected payment method.

• If a payment is declined, the order will not be processed.

 

4. Shipping & Delivery

• Orders are processed and fulfilled by a network of trusted print providers.

• Estimated shipping times vary by location and the selected shipping method, typically ranging from 2 to 14 business days.

• We are not responsible for shipping delays caused by courier issues, customs, or force majeure events.

• International orders may be subject to customs duties or import taxes, which are the customer’s responsibility.​

 

5. Returns, Refunds, & Exchanges

Since our products are custom-made to order, we generally do not accept returns or exchanges unless:

• The item is damaged or defective upon arrival.

• There is a printing error or the wrong product was sent due to our mistake.

 

Eligibility for a Refund/Replacement:

• You must contact us within 30 days of receiving your order with clear photos of the issue.

• If approved, we will either replace the item or issue a refund.

• Refunds are issued to the original payment method and may take 5-10 business days to process.

 

We do not offer refunds for:

• Buyer’s change of mind or incorrect order details provided.

• Minor color variations (due to different screen displays).

• Shipping delays caused by external factors.

 

6. Warranty & Disclaimer

• All products are sold “as is”, without any warranties express or implied.

• We do not guarantee that the products will be completely identical to the images displayed on our website.

• Our products are made to order and fulfilled by a third-party production partner. We are not responsible for any issues related to the production or fulfillment process.

 

7. Intellectual Property Rights

• All content on this website, including logos, images, and product designs, is the property of CrafteeTrends or its licensors.

• You may not copy, reproduce, or distribute any content without permission.

 

8. Limitation of Liability

• We are not responsible for any direct, indirect, incidental, or consequential damages related to the use of our website or products.

• In no event shall our liability exceed the total amount you paid for your purchase.

 

9. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

 

10. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website means you accept the revised terms.

 

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

📧 Email: support@crafteetrends.com
📍 Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ